![]() ![]() Keep your customers and/or stakeholders informed directly where they are and reduce the load on your IT support team. Send realtime notifications via Slack to your customers whenever an incident or maintenance is created, updated or resolved in your status page. Once the load was appropriately balanced across our infrastructure, and we were able to confirm that our up-scaling systems were prepared to handle any future spikes, we re-enabled the Threads view for all users. Communicate Statuspal status page incidents and maintenance directly to Slack. The optimisation and redistribution work brought error rates down, which resolved most of the issues with channel loading, group direct messages, hyperlinks, and Saved items that users were experiencing.Īt this point, we made the call not to re-enable the Threads view in order to give our recovery efforts more time to restore balance to the system. We also made several code changes to reduce the effect a de-provisioning job of this scale would have on our infrastructure, and redistributed some of the load across other parts of the system. In parallel, we ended the long running de-provisioning jobs, and significantly scaled up the systems that handle those jobs. ![]() Some customers may have also had trouble with loading channels, adding users to group direct messages, API hyperlink rendering, and missing Saved items.Ī mass de-provisioning event inadvertently increased load across our infrastructure, causing issues with Threads for many users.Īs an immediate mitigation strategy, we temporarily deactivated the Threads view for all users. Slack is an increasingly popular tool for team-wide communication. Before we get into the tutorial part of this post, let’s take a look at why this can be a worthy project and tool. By subscribing you acknowledge our Privacy Policy. PDT, a number of customers had trouble loading and receiving thread notifications. By Vishwa Shah Update: code and tutorial updated on June 28 to reflect Slack API changes. Get incident updates and maintenance status messages in Slack.
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